eGyd Platform Privacy Policy
Last Updated: April 7, 2022
The eGyd Platform
The eGyd Platform is owned by SnowChamp, Inc. It is a web-based marketplace which enables connections between Travelers and eGyds.
“Travelers” are individuals and/or businesses seeking to obtain travel tips from eGyds.
“eGyds” are businesses and sub-contractors (and/or employees) of businesses, and/or independent contractors seeking to offer travel tips for Travelers.
At eGyd our mission is to provide a simple solution to the travelers to help them plan their trips. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how eGyd does that and how to exercise the choices and rights you have in your information.
The Scope of This Policy
This policy applies to all the users of eGyd platform, including Travelers, Campus ambassadors, and eGyds (travel experts including pre-registrants), and to all eGyd platforms and services, including our apps, websites, features, and other services (collectively, the “eGyd Platform”).
The Information We Collect
When you use the eGyd Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
Account Registration.
When you create an account on the eGyd platform, we collect the information you provide us, such as your name, email address, phone number and travel destination.
eGyd Information.
If you apply to be an eGyd, we will collect the information you provide in your application, including your name, email address, bio, phone number, and pricing information.
We may need additional information from you at some point after you become an eGyd, including information to confirm your identity (like a photo).
Traveler Information.
If you register as a Traveler, we will collect the information you provide us, including your name, email address, travel destination.
Campus Ambassador Information.
If you apply to be a Campus Ambassador, we will collect the information you provide in your application, including your name, email address, your school/college name.
Storyteller's Information.
If you share your story, we will collect the information you provide in your application, including your name, email address.
Communications.
When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the eGyd Platform
Travelers:
We collect the travel destination, name, and email address when you save it on the eGyd platform or provide it while requesting an eGyd.
Usage Information.
We collect information about your use of the eGyd Platform, including appointment information like the date, time, destination, payment, and whether you used a promotional or referral code. We collect information about your interactions with the eGyd Platform like our apps and website, including the pages and content you view and the dates and times of your use.
Device Information.
We collect information about the devices you use to access the eGyd Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens
Cookies, Analytics, and Third Party Technologies.
We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through the eGyd Platform and interact with our advertisements, to make your eGyd platform experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences.
Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the eGyd Platform.
You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the eGyd Platform.
Referral Programs.
Friends help friends use the eGyd Platform. If someone refers you to eGyd platform, we will collect information about you from that referral including your name and email address.
Other Users and Sources.
Other users or public or third-party sources such as law enforcement, insurers, media, may provide us information about you, for example as part of an investigation into an incident or to provide you support.
How We Use Your Information
We use your personal information to:
- Maintain the security and safety of the eGyd Platform and its users;
- Build and maintain the eGyd community;
- Provide customer support;
- Improve the eGyd Platform; and
- Respond to legal proceedings and obligations.
Providing the eGyd Website.
We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our Platform. To do this, we use your personal information to:
- Collect feedback regarding your experience;
- Facilitate additional services and programs with third parties; and
- Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the eGyd Platform and its Users.
Providing you a secure and safe experience is one of our top priorities
To do this, we use your personal information to:
- Authenticate users;
- Find and prevent fraud; and
- Block and remove unsafe or fraudulent users from the eGyd Platform.
Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
- Investigate and assist you in resolving questions or issues you have regarding the eGyd Platform; and
- Provide you support or respond to you.
Improving the eGyd Platform.
We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
- Perform research, testing, and analysis;
- Develop new products, features, partnerships, and services;
- Prevent, find, and resolve software or hardware bugs and issues; and
- Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.
Responding to Legal Proceedings and Requirements.
Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the eGyd Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
A. Sharing Between eGyd Users
Travelers and eGyds
Traveler information shared with eGyd Upon confirming an appointment request, we may share with eGyds the traveler’s name, travel destination, the time of the appointment, and notes for the appointment.
eGyd information shared with Traveler Upon a traveler searching eGyds in a destination, we may share with the Traveler the bio, photo, pricing and social media handle, and availability of the registered eGyds in the searched destination.
Referral Programs.
If you refer someone to the eGyd Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the eGyd Platform with that user.
B. For Legal Reasons and to protect the eGyd Platform
We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:
- Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
- Respond to legal process (such as a search warrant, subpoena, summons, or court order);
- Enforce our Terms of Service;
- Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
- Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law
C. Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the eGyd Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as appointments and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Your Rights and Choices Regarding Your Data
As explained more below, the eGyd platform provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.
A. All Users
Email Subscriptions.
You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the eGyd Platform.
Push Notifications.
You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the eGyd Platform (such as receiving a notification that your appointment is about to start).
Profile Information.
You can review and edit certain account information you have chosen to add to your profile by logging in to your eGyd account.
Cookie Tracking.
You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the eGyd Platform
Do Not Track.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The eGyd Platform does not currently support Do Not Track requests at this time.Deleting Your Account.
If you would like to delete your eGyd account, in some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
B. California Residents
The California Consumer Privacy Act provides some California residents with the additional rights listed below. To exercise these rights see the “Exercising Your California Privacy Rights” section
Right to Know.
You have the right to know and see what data we have collected about you over the past 12 months, including:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- The business or commercial purpose for collecting your personal information;
- The categories of third parties with whom we have shared your personal information; and
- The specific pieces of personal information we have collected about you.
Right to Delete.
You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
- Complete your transaction;
- Provide you a good or service;
- Perform a contract between us and you;
- Protect your security and prosecute those responsible for breaching it;
- Fix our system in the case of a bug;
- Protect the free speech rights of you or other users;
- Comply with the California Electronic Communications Privacy Act
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights.
You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
Exercising Your California Privacy Rights.
To request access to or deletion of your personal information, or to exercise any other data rights under California law, please contact us using one of the following methods:
Website You may visit our privacy homepage to authenticate and exercise rights via our website.
Email You may write to us at ourteam@snowchamp.app.to exercise rights. Please include your full name, email address, and phone number associated with your use of the eGyd Platform, along with why you are writing, so that we can process your request in an efficient manner.
To respond to some rights we will need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or you provide signed permission, verification of your identity, and confirmation that you provided the agent permission to submit the request.
Response Timing and Format.
We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Children’s Data
The eGyd platform is not directed to children, and we don’t knowingly collect personal information from children under the age of 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at ourteam@snowchamp.app.
Changes to This Privacy Policy
We may update this policy from time to time as the eGyd Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the eGyd Platform or by some other method of communication like email. When you use eGyd platform, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at ourteam@snowchamp.app